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Service Guide

GettingStarted

Note that this service is for customers departing Japan
from Narita Airport or Haneda Airport.

You will need to present the following:
・ Your passport
・ Your flight ticket
(or other proof you are departing Japan)

Please visit the Reception Counter when you are ready to use this service.

1 Get Your Receipt Holder

Information required for checkout will be initially entered in the Receipt Holder,
including your name, passport number, and departure date.

You will need to present the following
your passport and flight ticket
(or other proof you are departing Japan).

2 Go Shopping

Please shop for items you want to purchase on Floor 8. (Merchandise on other floors is not eligible.)

3 Check Out

Present your Receipt Holder at the checkout counter.Whenever you make a purchase with this service,
you will be issued an export confirmation (receipt) that you will need to show at your departing airport.
On your departure date,you will be able to pick up all the items you purchased through this service at the
【DUTYFREEPICKUP】at your departing airport.

You will need to present the following
Receipt Holder

At Your Departing Airport

4 Pick Up Your Items

After you have completed departure procedures at Narita Airport or Haneda Airport,
please pick up your purchased items at the【DUTY FREE PICK UP】.

You will need to present the following
your passport, boarding pass, and export confirmation (receipt).

Please pick up your items at the terminal after immigration control.

DUTY FREE PICK UP COUNTER
Narita Airport【 Terminal 1 】
Narita Airport【 Terminal 2 】
Narita Airport【 Terminal 3 】
Haneda Airport【 International terminal 】

Points to Keep in Mind