Japan Duty Free GINZA accepts telephone or online inquiries.
We welcome your feedback, questions and any requests.

Phone Inquiries

Hours: 10:30~20:00

Please check that you are calling the correct number when contacting us.

Online Inquiries

Inquiry Form

Although we respond to inquiries as we receive them, depending on the nature of the inquiry, it may take some time for us to get back to you, while in some cases we may not be able to respond.