GettingStarted
Note that this service is for customers departing Japan
from Narita Airport or Haneda Airport.
You will need to present the following:
・ Your passport
・ Your flight ticket (or other proof you are departing Japan)
Please visit the Reception Counter when you are ready to use this service.
1Get Your Receipt Holder
Information required for checkout will be initially entered in the Receipt Holder,
including your name, passport number, and departure date.
- You will need to present the following
- your passport and flight ticket(or other proof you are departing Japan).
2Go Shopping
Please shop for items you want to purchase on Floor 8. (Merchandise on other floors is not eligible.)
3Check Out
Present your Receipt Holder at the checkout counter.Whenever you make a purchase with this service,
you will be issued an export confirmation (receipt) that you will need to show at your departing airport.
On your departure date,you will be able to pick up all the items you purchased through this service at the
【DUTYFREEPICKUP】at your departing airport.
- You will need to present the following
- your passport and Receipt Holder
At Your Departing Airport
4Pick Up Your Items
After you have completed departure procedures at Narita Airport or Haneda Airport,
please pick up your purchased items at the【DUTY FREE PICK UP】.
- You will need to present the following
- your passport, boarding pass, and export confirmation (receipt).
Please pick up your items at the terminal after immigration control.
- Duty Free Pick up Counter
-
Narita Airport【 Terminal 1 】
-
Narita Airport【 Terminal 2 】
-
Narita Airport【 Terminal 3 】
-
Haneda Airport【 Terminal 3 】
-
Haneda Airport【 Terminal 2 】
Points to Keep in Mind
- You can make purchases from 60
days to until the days before your departure date.
- You will be able to claim purchased items after you have completed the departure procedures at your departing airport.
- If you have a connecting flight, note that restrictions may apply to liquid items in carry-on luggage.
- Please understand that this service cannot be used to cancel purchases or exchange purchased items.
- Duty-free items are for sale only to customers who intend to take the items abroad. In using this service, you agree that the items you purchased (excepting foreign-made items) will be used or consumed in your destination country, and that you will not bring any of the items with you if and when you return to Japan.