Who can purchase in Japan Duty Free GINZA?

Customers who will travel to the overseas departing from Narita or Haneda Airport within 60 days prior to the 7 days before departure.

Where is Japan Duty Free GINZA?

Japan Duty Free GINZA is located on 8th floor (Main building) inside Ginza Mitsukoshi Department Store. Everyone is welcomed and feel free to take a look around.

Can I purchase without air-ticket with me?

You may show your e-ticket confirmation email or tour itinerary on your cell phone.

When can I purchase in Japan Duty Free GINZA? Can I purchase even I am departing today?

For further detail please refer to our 【service guide】

What are the opening hours of Japan Duty Free GINZA?

Japan Duty Free GINZA opens from 10:00am to 8pm.
(Subject to change depending on opening hours of Ginza Mitsukoshi)

What payment methods do Japan Duty Free GINZA accept?

- Cash (Japanese Yen only)
- Credit Cards
- Union Pay Cards
- Electronic Money (AliPay, WeChat Pay)

Is there any restrictions on carry-on liquids for connecting flights?

For customers with connecting flights who purchase liquid items over 100ml, these items will be sealed in Security tamper-evident bags (STEBs).
Depending on your intermediate stop for your connecting flight, STEBs may not be applicable, there will be possibility that these liquids cannot pass through security check even though they are sealed in STEBs.
For further details, please contact your Airline Company or travel agency.

Is it easy to find the pick-up counters?

Map guide for pick-up counters in each airport is available, there are also signboards in each airport.You can also check from here【Duty Free PICK UP COUNTER MAP】

What should I do when I go to pick-up my purchased items?

Please prepare to show the following 3 items
- Exchange voucher(s)
- Passport
- Boarding Pass
In addition, please check again your purchased item and quantity.

Is home delivery service available if I have forgotten to pick-up my purchased items?

According to law, tax and duties of duty free items are exempted only when they are being picked up at pick-up counters before you depart to overseas. There is no home-delivery or repurchase service available after you returned to home country.

Can I return or exchange purchased items?

Japan Duty Free GINZA do not accept any cancellation or returns of items due to customers’ change in mind once payment is accepted.

What should I do if I change my flight or cancel my departure after purchasing?

Please contact our Customer Service Center in case of any changes to your departure date/time or departing flight.
TEL Customer Service Center: +81(3)-5159-3400(10:00～20:00）