Japan Duty Free GINZA Japan Duty Free GINZA Japan Duty Free GINZA

Japan Duty Free GINZA

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Japan Duty Free GINZA

Service Guide

GettingStarted

GettingStarted

Note that this service is for customers departing Japan
from Narita Airport or Haneda Airport.

You will need to present the following:
・ Your passport
・ Your flight ticket
(or other proof you are departing Japan)

Please visit the Reception Counter when you are ready to use this service.

1Get Your Receipt Holder

Get Your Receipt Holder

Information required for checkout will be initially entered in the Receipt Holder,
including your name, passport number, and departure date.

You will need to present the following
your passport and flight ticket(or other proof you are departing Japan).

2Go Shopping

Go Shopping

Please shop for items you want to purchase on Floor 8. (Merchandise on other floors is not eligible.)

3Check Out

Check Out

Present your Receipt Holder at the checkout counter.Whenever you make a purchase with this service,
you will be issued an export confirmation (receipt) that you will need to show at your departing airport.
On your departure date,you will be able to pick up all the items you purchased through this service at the
【DUTYFREEPICKUP】at your departing airport.

You will need to present the following
Receipt Holder

At Your Departing Airport

4Pick Up Your Items

Pick Up Your Items

After you have completed departure procedures at Narita Airport or Haneda Airport,
please pick up your purchased items at the【DUTY FREE PICK UP】.

You will need to present the following
your passport, boarding pass, and export confirmation (receipt).

Please pick up your items at the terminal after immigration control.

Duty Free Pick up Counter
Narita Airport【 Terminal 1 】 Narita Airport【 Terminal 1 】
Narita Airport【 Terminal 2 】 Narita Airport【 Terminal 2 】
Narita Airport【 Terminal 3 】 Narita Airport【 Terminal 3 】
Haneda Airport【 International terminal 】 Haneda Airport【 International terminal 】

Points to Keep in Mind

  1. You can make purchases from one month to one day prior to your departure date.
  2. You will be able to claim purchased items after you have completed the departure procedures at your departing airport.
  3. If you have a connecting flight, note that restrictions may apply to liquid items in carry-on luggage.
  4. Please understand that this service cannot be used to cancel purchases or exchange purchased items.
  5. Duty-free items are for sale only to customers who intend to take the items abroad. In using this service, you agree that the items you purchased (excepting foreign-made items) will be used or consumed in your destination country, and that you will not bring any of the items with you if and when you return to Japan.

CONVENIENT SERVICE FOR THE CUSTOMERS DEPARTING ON SAME DAY

We have started new convenient service for our customers departing on the same day.
You can do your shopping with us until the following time.
Shopping hours changes according to your departure airports.

[ Haneda Airport ]

For customer departing from HANEDA airport after 19:00~,your shopping hours is until 13:00 today.
However, if your departure time is after 24:00~, your shopping hours is until 18:00 today.

[ Narita Airport ]

For customer departing from NARITA airport after 19:00~, your shopping hours is until 13:00 today.

For further details, please contact us. TEL: +81(3)-5159-3400

Good news for customers departing from airports other than HANEDA &NARITA.

Customers departing from airports other than TOKYO such as KANSAI, NAGOYA, etc will be able to shop the specialized items ※ at 8F & take them away with you.

Note: Customers departing from TOKYO airports (HANEDA/NARITA) can choose either to take away or pick up at the airport.

※Specialize items
Wrist watches made in JAPAN, Japanese traditional handicrafts, beauty equipments, other miscellaneous items including stainless mugs & so on.
(Besides these items, you need to pick up the items at HANEDA/NARITA airport as usual.)